Community & Support

We want to make sure you and your team always feel supported when working with Kaedim. Whether you need help with a feature, want to share feedback, or connect with other creators, we’ve got you covered.

Community Spaces

• Discord 3D Co-pilot BETA community for 3D artists Join our beta Discord channel for 3D artists to test our 3D Co-pilot, share feedback, and connect directly with the product team. This is the best place for early access updates and community-driven support.

  • Reach out to one of our team members if you'd like to gain access!

• Already generating 3D assets with us? Reach out to a team member to get access to our Discord server and connect with fellow Kaedim users. It’s the perfect place to share tips, ask questions, and troubleshoot together.

Direct Support Channels

• Email Support – Reach out to us at [email protected] for account, billing, or technical issues.

• Live Chat – Send us a message in-app through the chat bubble for live support.

• Customer Success – Enterprise clients can contact their Account Manager or Art Lead directly for tailored assistance.

FAQs

Where should I go for quick product questions?

Use our Slack workspace or Intercom chat if you’re already onboarded, or our forums if you want input from the wider community.

How do I share feedback/send suggestions for the 3D Co-pilot?

Join the Discord community — it’s the fastest way to reach the product team.

What if I need urgent help?

Contact us directly via our private communications channel or submit a ticket through the chat bubble in the app.

Do you provide guaranteed response times?

For enterprise clients, we can agree on a custom SLA (Service Level Agreement). Talk to your Customer Success Manager to set this up.

Can I request new features?

Yes! Feature requests are welcome in our Discord community, where our team actively collects feedback.

Join our BETA Discord community for 3D artists to gain early access/leave suggestions and feedback for the 3D Co-pilot features.

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Still need help? Reach out anytime via your preferred channel — we’re here to support you.