Troubleshooting & FAQs

Troubleshooting

My assets aren't showing up

• Ensure you are in the correct studio/project.

• Check filters (e.g., assigned to me, by status) that may be hiding results.

• If an asset is missing, confirm it was uploaded or created in the correct workspace.

I can't log into Flow 3D

• Double-check that your email and password are correct.

• If using SSO, ensure your company account is linked.

• Clear browser cache/cookies or try incognito mode.

• If the issue persists, contact your Account Manager or Kaedim Support.

Notifications aren't being received

• Check that notifications are enabled in your Flow 3D settings.

• Ensure your email client or Slack integration isn’t filtering them as spam.

My pipeline stages/settings look wrong

• Confirm that you are using the correct style for the asset.

• If you don’t have permission to edit styles, request changes from a project admin.

• For custom workflows, reach out to your Account Manager or Kaedim Support.

FAQ

Can I assign an asset to multiple people?

• Assets can only have one assignee at a time per step to maintain accountability.

• If you’re requesting a revision, you can hand the task off to another team member.

How does Flow integrate with other tools?

Flow integrates with Blender, Unity, Unreal Engine, and Omniverse using APIs and keys. For more information, check out our Custom Integrations page.

Can I customize pipelines?

Yes.

• Admins can configure the settings for each asset before generation.

• These settings are visible to the whole team for clarity.

• Asset settings help ensure consistency and alignment before production begins.

What happens when an asset reaches 'Completion'?

• It moves into the Final Approved state.

• No further edits are required unless reopened/branched by a project lead.

Are 3D generations included with the Flow subscription?

The option to outsource any of the steps to our 3D Art Outsourcing Service is included in our Business plan. Subscribing to Flow does not automatically include this service.

Need more help? Contact Kaedim Support or your Account Manager for advanced troubleshooting.